Refund policy

Last updated 15 September 2026

ApplyDesk paid plans are billed in pounds sterling through Stripe. This page covers Pro (£5 per month) and Enterprise (£15 per month). The free plan has no charge.

How billing works

The workspace owner starts or changes a paid plan from the dashboard. Stripe stores the card; we store customer and subscription IDs only. Subscriptions renew monthly until cancelled. You can open the Stripe customer portal from Billing in the workspace dashboard. Complimentary access we grant is not a Stripe charge and has no refund. A Stripe Pro trial is billed by Stripe after the trial ends unless you cancel.

Cancelling stops the next renewal. You keep the paid features until the end of the period you already paid for, then the workspace returns to Free limits (one form, 50 applications per month, platform subdomain). We remove custom domains from the portal when you leave a plan that includes them. Applicants should use your ApplyDesk subdomain after that.

When we refund

Duplicate or obvious billing errors — yes, in full for the mistaken charge.
First paid charge on a workspace: if you ask within 14 days and have not made material use of paid features (for example you never attached a custom domain or exceeded Free limits), we will refund that charge. This is how we handle distance-contract cooling-off for people who are buying as consumers.
Later months: no automatic refund for unused days if you cancel mid-cycle. We may refund at our discretion (outage on our side, we closed your workspace, or a charge after you already cancelled).
We do not refund because a Discord server lost members, DNS for your custom domain was misconfigured, or you changed your mind after using the queue or bot.

How to ask

Prefer Stripe's portal from the dashboard so invoices stay consistent. Otherwise use the data request form, choose Other, and include the workspace subdomain, Discord ID, and the invoice or payment date. We aim to reply within 14 days. Refunds go back to the original payment method via Stripe and can take several days to show on a statement.

Chargebacks

If you dispute a charge with your bank, Stripe may freeze or reverse it. We can pause the workspace until that is resolved. Talk to us first when you can — it is faster than a chargeback.

Taxes

Prices shown are the amount Stripe charges for the plan. Any tax Stripe is required to collect will appear on the invoice. We do not add a separate ApplyDesk tax line in the dashboard.